2025 Federally-Facilitated Marketplace (FFM) Agent/Broker Certification Practice Exam - Free Practice Questions and Study Resources

The correct answer is that a consumer who is not the household contact wishing to terminate their enrollment should reach out to the Marketplace Call Center. This option is appropriate because the Marketplace Call Center is equipped to handle various inquiries related to enrollment issues, including terminations. They have the resources to verify the identity of the consumer and process changes in a secure manner.

Using the Marketplace Call Center is particularly beneficial because it ensures that the consumer receives assistance directly from trained representatives who are knowledgeable about the policies and procedures in place. They can provide step-by-step guidance to ensure that the termination process is handled correctly and in compliance with relevant regulations.

Other options may not be suitable for this situation. For example, online chat support might not provide the same level of verification and assistance for a task as sensitive as terminating enrollment. The local health department typically focuses on public health issues and may not have the resources or authority to assist with Marketplace enrollment changes. Reaching out to a private insurance broker could lead to potential conflicts of interest, especially if the broker is representing multiple clients; they may not be able to facilitate a termination as effectively as the dedicated support from the Marketplace Call Center.